SEWING MACHINE SERVICE AT IT'S BEST
PLEASE NOTE: currently accepting sewing machines for service and repair by appointment only.
Please read below for more information.
All sewing machine servicing and repairs are by appointment only. We are unable to accept walk-in drop-offs.
Please call the store to be added to our service waitlist. Our team will provide an approximate timeframe and contact you when it's time to bring in your machine.
Due to limited storage space, please do not bring your machine in until we have contacted you to arrange a drop-off date.
Please note: Our minimum service turnaround time is approximately 4–6 weeks from the date of drop-off, depending on our technician's workload.
Thank you for your patience and understanding!
TQS team
Need a Repair? Don’t Despair!
Whether your sewing machine needs a repair or it’s time for annual maintenance, you can count on The Quilt Store Service Department for expert care.
Meet Our Technician – Terry
With over 50 years of experience, Terry has worked on everything from antique vintage machines to the latest digital models. He services all makes and models of sewing machines, with the exception of Husqvarna. Terry treats every machine with the care and respect it deserves—understanding that many machines hold not just value, but memories.
What to Expect
Every service appointment includes a comprehensive inspection and professional tuning of your machine. This includes:
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Motor check and adjustment
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Feed dog calibration
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Tension and stitch balance tuning
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Full internal and external cleaning
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Reset to factory-optimal condition
We ensure your sewing machine is running at its very best before it leaves our store.
Recommended Maintenance Schedule
To keep your machine running smoothly:
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Regular users (daily or frequent sewing): Service every year or every 2 million stitches
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Occasional users: Service every 2 years
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New machine owners: A check-up within the first year is recommended to ensure everything is functioning properly
We Love Well-Used & Well-Loved Machines
Terry understands the sentimental value of sewing machines and treats each one with the care it deserves. Whether your machine has been in your family for decades or it's your newest creative partner, it will be in good hands.
NOTE: Machines must be picked up within 90 days of completion or by the date mutually agreed upon with The Quilt Store. Any machine not collected within this timeframe will be considered abandoned property and may become the property of The Quilt Store. We reserve the right to dispose of unclaimed machines at our discretion.