Store Policies & FAQ

Shipping

We are pleased to offer simplified shipping rates as follows:

Standard Shipping - Orders up to 5kg - $10
International & Heavy Goods Shipping - Orders over 5kg - $20

Orders over 10kg may incur additional freight changes.  Incremental fees will be billed based on our actual charges with customer agreement.

Orders will be shipped from The Quilt Store via Canada Post Expedited Parcel Service or Canpar within 1 business day of the order being received.   Expected Deliver is as follows:

  • Local - 1 day
  • Regional - up to 3 days
  • National - up to 7 days

Return Policy

Our products may be returned for a store credit within 30 days of original purchase, provided they are unopened and in "like-new" condition. Any shipping on returns will be at the expense of the buyer. The returned goods must include a copy of the receipt, your e-mail address, shipping address and phone number.

Send all returns to:
The Quilt Store
Unit 40 - 17817 Leslie Street
Newmarket, ON
L3Y 8C6

Class Registration Policy

  • Registration is accepted on a first come first serve basis
  • Class and kit fees are required upon registration
  • Class registration fees are non-refundable
  • Should any class be cancelled by The Quilt Store all registrants will be contacted and offered a full refund or an alternate session

Fabric 

Unless specified otherwise, the quantity of fabric on our website is measured in full meters.  If you order quantity 1, you will receive 1 meter.